[Hiring] Customer Service Specialist I @Rentokil Pest Control

Role Description

A successful Customer Service Representative is a motivated self-starter who can work independently with a strong focus on achieving company business goals. Success in this role involves planning, organizing, and promoting the company’s product line within assigned branch coverage areas to optimize profit and meet marketing, financial, and corporate growth objectives. Additionally, developing and enhancing client relationships within Target Specialty Products is essential to ensure ongoing success and satisfaction.

Principal Duties and Responsibilities

• Answer Customer Calls, provide appropriate assistance.
• Assist RDCs with customer service related questions and returns.
• Assist Customer Service Manager with special projects.
• Input Orders through System.
• Input Drop shipments through System.
• Identify backorders and assist with immediate fulfilment.
• RUP, input all required licence information for customers seeking restricted items.
• Complete Sales Return orders within 48hrs.
• Report product shortages as indicated in the system to the proper warehouses.
• Provide all customers:
  • Order confirmations and tracking details
  • Backorder delivery status
  • Status of order
  • Status of purchases for material requirements if applicable for Backorder
  • AR status, copies of Invoices
• Engage in continued education opportunities regarding product offerings.
• Complete all required safety training.
• Other duties, as assigned.

Qualifications

• 1-2 years of hands-on customer support experience.
• Ability to communicate effectively at all levels within the organization.
• Excellent listening and communication skills.
• Analytical skills and attention to detail.
• Strong knowledge of office applications including Google Suite.
• Ability to multitask and remain calm while working under pressure in a fast-paced environment.
• Self-manage daily tasks and workload.
• Show a high level of personal organizational skills.

Requirements

• Act Commercially: Ability to gather and make sense of large amounts of information and apply it to make business and customer-focused decisions.
• Deliver Results: Ability to achieve organizational results through organization, focus, and resilience.
• Display Leadership: Ability to inspire colleagues to achieve high levels of performance.
• Coach and Develop: Encouragement of long-term development of others.
• Manage Self: Managing behaviors to remain emotionally calm, organized, and optimistic.
• Work with Others: Ability to create trusting relationships with colleagues, customers, and suppliers.

Formal Education, Qualifications or Training

• High School Diploma.
• 1-2 Years Customer Service Experience.
• Distribution/Warehousing Experience preferred.

Benefits

• Professional and Personal Growth: Multiple avenues to grow your career, training and development programs available, tuition reimbursement benefits (for FT Colleagues).
• Health and Wellness: Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more; full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1.
• Savings and Retirement: 401(k) retirement plan with company-matching contributions.
• Work-Life Balance: Vacation days & sick days, company-paid holidays & floating holidays, a company mindset that prioritizes health, safety, and flexibility.