[Hiring] Customer Service Specialist I @61st Street Service Corp

Role Description

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and/or physician offices. Responsibilities will include:

• Collections of outstanding patient balances.
• Establishing payment arrangements.
• Updating patient and guarantor account with new demographic and insurance coverage information.
• Exhibiting professional and courteous behavior at all times during patient and/or client interaction.

Job Responsibilities

• Handle large volume of calls and perform work in a timely manner.
• Attempt to collect full payment from patient or guarantor in a professional and courteous manner.
• Establish payment arrangements per guidelines and document terms in billing system.
• Apply payments collected over the phone to each date of service.
• Handle customer inquiries, disputes, and complaints; escalate contentious complaints to supervisor or higher management.
• Obtain all insurance, demographic, and guarantor information and update patient profile; bill third party payers as appropriate.
• Clearly document in system summary of work and follow-up steps after each call.

Qualifications

• High school graduate or GED certificate is required.
• A minimum of 6 months’ experience in a physician billing or third party payer environment.
• Understanding of contracts, insurance benefits, exclusions, and other billing requirements.
• Familiarity with claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations.
• Ability to understand and navigate the payer adjudication process.
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience is preferred.
• Previous experience in an academic healthcare setting is preferred.

Requirements

• Hourly Rate Ranges: $22.39 - $28.29.
• Salary offers will fall within these ranges based on a variety of factors, including experience, skill set, training, and education.

Benefits

• Competitive comprehensive benefit package to eligible employees.
• Healthcare and various other benefits.
• Paid Time Off to promote a healthy lifestyle.

Company Description

At 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. We are an equal employment opportunity employer and adhere to all requirements of applicable federal, state, and local civil rights laws.