[Hiring] Customer Service Specialist @Brenntag

Role Description

The Customer Service Specialist is the key first line of contact for our Brenntag One customers and is responsible for processing customer orders for a crucial customer segment, Key Accounts, responding to inquiries, and solving problems independently. This role is the critically important liaison between the customer and internal colleagues at our operating companies and the face of our streamlined Brenntag One concept.

Your Role and Responsibilities

• Process and manage a high number of orders with extreme attention to detail via ERP or Portal systems from order entry through the invoice process.
• Enter & review special instruction(s) related to orders, customer instruction requests, customer code maintenance, and notes.
• Interact with customers, sales team, regional Customer Service Representatives, and other personnel on a regular basis to resolve problems, obtain information, and provide information relating to the status of an order.
• Follow up with customers with accurate and timely responses to inquiries, including but not limited to:
  • Order status
  • Order closure
  • Documentation
• Establish relationships with customers and understand their business in order to be proactive in knowing their needs as well as be able to more easily have sensitive and/or difficult conversations.
• Set up and maintain new customers, customer ship-to locations, and customer files.
• Assist with price verification with Key Accounts Specialist team and ensure that pricing in our system matches prices on customer purchase orders.
• Log changes to customer orders and correspond with customers and contacts at the regional operating companies.
• Process, track and coordinate invoice adjustments and product return requests.
• Document, track, and resolve customer complaints.
• Understand and translate company policies and practices to customers.
• Be aware of questionable inquiries/requests for possible suspicious/unsafe orders and report to supervisor immediately.
• Visit customers as needed and participate in online web meetings with customers and other associates.
• Other duties as assigned.
• Ability to travel as needed.
• Other duties as needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values.

Qualifications

• High School diploma required.
• Associate Degree a plus.
• Bachelor’s Degree preferred.
• Minimum 1-3 years of relevant experience in Brenntag preferred.
• Working experience in the chemicals industry is preferred.
• Working experience in customer service, sales, marketing, and/or purchasing is preferred.

Benefits

• We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Paid parental leave.
• Education assistance program.
• Employee assistance program.
• Various healthcare plan options as well as 401(k).

Company Description