[Hiring] Customer Service Specialist @Sutherland

Role Description

As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms to provide superior fan experiences every day. This will include:

• Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues.
• Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it.
• Effectively using all available technology tools and resources to resolve fan inquiries.
• Developing/maintaining a general knowledge of client’s products and services.

Qualifications

• High school diploma or GED.
• Ability to type 30+ words per minute.
• 1+ year of customer service experience.
• Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
• Efficient in website/digital navigation and interaction.
• Strong knowledge of and passion for sports (sports knowledge will be inquired upon).
• Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment.
• Proficient in Microsoft programs.

Requirements

• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems).

Benefits

• Hourly Wage, paid training and PTO - be sure to ask about our Global Flexible Vacation Policy!
• Hourly wage (varies by province). Final compensation will be determined based on location, and role alignment.
• Additional pay incentives as well as monthly rewards & recognition programs.
• Medical, dental and vision benefits.
• Advancement opportunities – 80% of our frontline leaders have been promoted from within.
• Employee Discounts.
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland.