[Hiring] Customer Service Specialist @JobLeads Careers

Role Description

As a Customer Support Specialist, you will be a key player in delivering top-tier support across email and social media channels. Your communication skills will help us connect authentically with customers, resolve issues efficiently, and maintain a positive brand presence across our platforms. You’ll be the voice of the brand - empathetic, knowledgeable, and responsive.

What You’ll Be Doing

• Respond to customer inquiries via email
• Monitor and engage with our community on social media platforms using Sprinklr
• Deliver timely, empathetic, and professional support to resolve customer concerns
• Escalate complex cases to the appropriate internal teams when needed
• Uphold our brand voice and community guidelines in all public interactions
• Contribute to a positive customer experience that reinforces trust and satisfaction

Qualifications

• Fluent in English, with excellent written communication
• 1–2+ years of experience in customer support or community management
• A strong customer-first mindset and problem-solving skills
• Experience with Zendesk or similar customer service platforms
• Familiarity with Sprinklr or other community/social media management tools

Requirements

• Proficiency in additional languages such as Spanish, Italian, French, German, or Portuguese

Benefits

• Remote work flexibility
• Inclusive, team-oriented culture
• Annual company summer getaway + team meetups across the EU
• Opportunity to make a direct impact on customer satisfaction and brand perception
• Exposure to tools and practices at the intersection of customer service and social engagement

Company Description

At JobLeads our mission is to enable jobseekers to land a better job faster. On this mission we are digitizing every aspect of career coaching to make it accessible and affordable to every jobseeker worldwide. We are active in 40+ countries and our products reach over 4 million users monthly. We are a fully remote company with a positive, diverse, and supportive culture. We look for people who are curious, inventive, analytical and work to be a little better every single day. We aim to be smart, humble, hardworking and, above all, collaborative.