[Hiring] Customer Service Specialist @Ferrellgas

Role Description

We’re currently hiring a Full-Time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications.

This position is remote, however we would prefer to hire within the Tri-state area (Rhode Island, Massachusetts, Connecticut), OR (Indiana, Ohio, Michigan).

You’ll support customers and work closely with internal teams to ensure a high-quality experience, while helping drive business growth. Your impact will matter - both to your team and our organization.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions.
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Support the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Qualifications

• High School Diploma or equivalent.
• 1 or more years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Benefits

• Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance.
• Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D.
• Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA).
• Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement.
• Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support.
• Employee Perks: Referral program, employee discount programs, and propane savings.