[Hiring] Customer Service Specialist @Auxiant

Role Description

Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package.

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.

Essential Functions

• Answer provider phone, live chat, and secure email questions regarding claim status and benefits.
• Assist with enrollee phone and live chat questions regarding claim status and benefits.

Nonessential Functions

• Other duties as assigned or appropriate.

Qualifications

• Excellent phone skills/etiquette.
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet, 10-key.
• Qiclink experience.
• Previous call center experience preferred.
• Excellent verbal and written communication skills.
• Proven experience in a professional office environment.
• Proven customer service experience required.
• Medical insurance background preferred.
• High school diploma or equivalent and 1-2 years related experience.

Benefits

• Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K.
• 3 weeks vacation.
• 9 paid holidays.
• Casual dress code and more.