[Hiring] Customer Service Specialist @defi AUTO LLC

Role Description

As a Customer Service Specialist, you’ll support our automotive finance clients in a fast-paced, high-volume contact center. You’ll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We’re looking for proactive team players who live our values:

• Get it Done
• Win as a Team
• Better Every Day
• Do it with Passion

This position will include a Saturday shift and operate on a flexible schedule. Shifts may start and end within a one-hour scheduling window based on business needs.

• Handle Customer Service Tasks:
  • Payments, due dates, payoffs, and account updates.
  • Process ACH Requests and provide payoff quotes.
• Perform soft collections:
  • (1-45 days past due) and set up repayment plans.
• Use Skip Tracing tools to locate and update customer information.

Metrics for Success:

• Quality: 90% + customer interaction score
• Adherence: 92% + to scheduled shifts and breaks
• Efficiency: Average handle time under 400 seconds

Qualifications

• High School Diploma or GED
• Experience in a High-Volume Contact Center:
  • At least one (1) year of experience in a high-volume call center

Requirements

• State Licensing Covered:
  • We handle and fully cover all required collections licensing across multiple states – no cost to you.
• Applicants are required to work a 40-hour work week.
• Hours of operation are Monday - Thursday, 8:00 AM - 11:00 PM Eastern, Friday 8:00 AM - 9:00 PM Eastern & Saturday, 9:00 AM - 5:00 PM.

Benefits

• Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.)
• Paid Training: Get set up for success from day one.
• Generous PTO and Paid Holidays
• Education Support: Tuition reimbursement available
• Day-One Benefits: Health, dental, and vision coverage start immediately
• Career Growth: Strong focus on internal promotions