[Hiring] Customer Service Specialist @Prudent Publishing Company

Role Description

We are seeking a bright and enthusiastic customer service coordinator to join our team. This position is fully remote. The candidate must reside in one of the following states: NJ/NY/CT/FL.

Shift Available: 11:00 am – 7:00 pm

Are you an energetic team player with excellent communication skills? Your personable phone manner, positive energy, and problem-solving skills will be fully utilized as you uphold our high customer service standards.

The right candidate for this position is a self-starter with previous customer service experience, strong computer skills, proficiency in MS Office, and experience working with CRM systems. Ability to speak Spanish is a plus.

We are looking for a Junior Customer Service Coordinator who can:

• Respond promptly and professionally to customer inquiries, concerns, and requests via phone, email, and live chat
• Accurately place customer orders and maintain detailed records of customer interactions
• Take ownership of customer issues and ensure timely, effective resolution through appropriate follow-up
• Work both independently and collaboratively within a team environment while maintaining a positive, professional, and enthusiastic attitude

Qualifications

• Previous customer service experience
• Strong computer skills
• Proficiency in MS Office
• Experience working with CRM systems
• Ability to speak Spanish (a plus)

Benefits

• Paid Time Off (PTO)
• Health and dental insurance
• 401K
• Flexible schedules
• Collaborative work environment

Company Description

Prudent Publishing Company, Inc., established in 1929, is the leading mail order publisher of premium quality personalized greeting cards known as Gallery Collection®.