[Hiring] Customer Service Specialist @Resolv.Global

Role Description

We are urgently hiring Remote Customer Service Specialists to join a growing support team assisting customers across the United States. This is a permanent, full-time remote opportunity for candidates who are dependable, tech-comfortable, and ready to move quickly through the hiring process.

Applications are being reviewed immediately. Interviews will take place by Friday, and successful candidates will begin training on Monday. If you are looking for a stable, long-term remote role and are available to start right away, we encourage you to apply today.

Location Requirement

• Applicants must currently reside in the United States
• Legal authorization to work in the United States
• Location will be verified during the hiring process

Key Responsibilities

• Handle inbound customer enquiries via phone and email
• Provide timely and professional issue resolution
• Accurately document customer interactions
• Identify recurring concerns and escalate when required
• Maintain a positive and solution-focused customer experience
• Participate in training sessions and team meetings

Schedule

• Full-time: 40 hours per week
• Rotational shifts aligned with US business hours
• Flexibility required for evenings, weekends, and occasional holidays

Technical Requirements

• Windows computer or laptop is required (Mac devices are not permitted)
• High-speed stable internet connection (preferably wired) suitable for voice support
• Ability to use multiple systems and browser tabs
• Quiet workspace suitable for professional calls
• Basic computer skills, including email and web platforms
• USB or wired headset with a mic
• Webcam available for training and meetings
• Previous remote work experience
• Backup internet or contingency plan
• Min 12 GB RAM - 16 GB RAM
• Windows 11
• Office 365 (MS Teams)

Compensation

• $15 per hour (USD)
• Full-time ongoing opportunity
• Fully remote

Hiring Process & Timeline

• Step 1: Submit your application
• Step 2: Complete the one-way video interview
• Step 3: Final candidate selection by Friday
• Step 4: Training begins Monday
• Candidates who complete all steps quickly will be prioritized.

Requirements

• Previous customer service or call center experience preferred
• Experience in medical, healthcare, or appointment-based environments is advantageous
• Strong English communication skills with a clear speaking voice
• Comfortable learning and using new systems
• Reliable attendance and strong time management
• Positive attitude and professional customer approach