[Hiring] Customer Service Specialist @Tiger Sanitation, LLC

Role Description

The Customer Service Representative position, under direction of the Customer Service Supervisor, receives and processes all incoming contacts from customers and serves as the end-to-end point of contact for service, sales, billing and general inquiries.

• Consults with new and current customers on Tiger Sanitation products and services
• Maintains current customer accounts by utilizing creative problem solving and negotiation skills to resolve customer issues
• Offers, quotes, and closes prospective customer sales
• Coordinates service requests and changes, as needed
• Communicates concise and accurate information to all inquiries
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information
• Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within the Company
• Uses authorized system to gather information, provide information, and/or update customer records
• Performs outbound calling campaigns based on business needs
• Other duties as assigned

Qualifications

• Ability to convey Tiger Sanitation as the obvious choice for our customers, employees and community
• Actively demonstrates Tiger Sanitation’s core values in daily tasks and communications: Professionalism, Respect, Accountability and Communication
• Ability to demonstrate decision making skills that align with Tiger Sanitation’s 4 Step Decision Making Process
• Ability to maintain constructive interpersonal relationships in a high-volume contact center environment
• Ability to collaborate with coworkers
• Ability to proficiently navigate multiple computer programs
• Ability to prioritize activities in order to achieve individual and team expectations and goals

Requirements

• High School Diploma or equivalent combination of education and experience
• Previous experience utilizing customer service software and Microsoft Office products, preferred
• Bilingual preferred
• Previous experience with eServices (chat and social media), preferred

Benefits

• Monday – Friday
• No nights, no weekends
• 8:00am – 5:30pm call center hours (Work hours can range from 8:00am - 7:00pm)
• 6 paid Holidays
• 2 weeks paid time off
• Potential Remote work available
• Employer contribution to medical and dental plan available
• 401k with Employer Match

Company Description

An Equal Opportunity Employer disability/veteran