[Hiring] Customer Service Shipment Tracking Assistant @HRS Talent Solutions

Role Description

A tracking link should point to the parcel the customer is actually asking about. In this remote customer service job, you will:

• Find the correct shipment in an online order record.
• Share the approved tracking information.
• Record any questions the status does not answer.
• Ensure office administration accuracy when an order has several parcels or an item has not yet left the warehouse.
• Not guarantee a carrier’s delivery time or treat a created label as proof of dispatch.

Some customers report that a link does not work. You will:

• Record the URL and what the customer saw.
• Follow the company's troubleshooting or carrier referral route.
• Not tell a customer to post their order number in a public comment.
• Ensure a case note shows which parcel you checked, the status you shared, and any issue still pending with fulfillment.

One order can produce several links. You will:

• Identify the parcel attached to an item before sending a link.
• Explain the status the employer permits you to share.
• Flag access issues immediately if the link opens someone else’s order.
• Record which shipment was checked, when it was checked, and what was explained.

The assignment includes:

• Reading online order questions about tracking access.
• Matching the customer, order, item, and shipment.
• Checking the latest approved tracking record.
• Sending the permitted link or current status wording.
• Flagging missing, broken, or mismatched links.
• Routing a disputed delivery to the proper specialist.
• Recording the response and remaining owner.

Previous customer service or office administration experience is welcome but not mandatory. The employer will train a beginner on its order system and carrier statuses. You should be comfortable navigating online records and stating only what the source supports.

Qualifications

• Previous customer service or office administration experience (welcome but not mandatory).
• Comfortable navigating online records.
• Ability to state only what the source supports.

Requirements

• Careful reading and concise writing skills.
• Ability to handle order questions and use online tracking.
• Willingness to learn the company's order system and handoff rules.

Benefits

• Remote work opportunity.
• Part-time position.
• Hourly wage of $26.55 - $28.70.