[Hiring] Customer Service Scheduler and Office Administrator @Pillar to Post Home Inspectors THE CAPUANO TEAM

Role Description

As an Inspection Scheduler, you will be the first point of contact for many of our clients and Realtor partners. Your primary responsibility is to answer incoming calls, schedule home inspections, coordinate logistics, and provide a warm, professional experience that builds trust from the very first conversation. This is not simply an administrative role. You will play a key part in helping clients choose the right inspection services while supporting our team of inspectors and real estate professionals.

What You'll Do

• Client Communication
  • Answer inbound phone calls, emails, text messages, and online inquiries
  • Guide homebuyers and Realtors through the inspection scheduling process
  • Explain inspection packages and additional services
  • Build rapport and provide a caring, professional customer experience
  • Respond quickly to customer questions and concerns
• Scheduling & Coordination
  • Schedule and confirm inspection appointments
  • Coordinate inspector availability and daily routes
  • Manage calendar changes, reschedules, and cancellations
  • Ensure inspection details are accurate and complete
• CRM & Administrative Support
  • Enter and maintain accurate customer information
  • Update appointment records and notes
  • Monitor pending opportunities and follow-up tasks
  • Assist with appointment reminders and communication workflows
• Realtor Relationship Support
  • Provide exceptional service to referring real estate agents
  • Follow established communication standards with Realtor partners
  • Help strengthen long-term referral relationships through timely communication and professionalism

Qualifications

• 2+ years of customer service, scheduling, inside sales, or call center experience
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable working in multiple software systems simultaneously
• Reliable internet connection and dedicated home office environment
• Professional phone presence

Requirements

• Preferred real estate, mortgage, title, insurance, or home services experience
• CRM experience (HubSpot, Salesforce, or similar)
• Inside sales or appointment-setting experience
• Experience working remotely

Benefits

• Full-Time Remote Position
• Competitive hourly pay based on experience
• Performance-based bonus opportunities
• Paid training
• Supportive team culture
• Opportunity for advancement and growth

How to Apply

Please submit your resume and a video explaining why you are the best candidate to join our team.