[Hiring] Customer Service/Sales Representative @Transworld Systems Inc.

Role Description

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

• Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including water heaters, surge protection solutions, and in-home electrical wiring options.
• Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs.
• Assist customers with inquiries/concerns.
• Ensure all account information is accurately documented and inputted into client system.
• Provide detailed explanations of account status and inquiries to customers.
• Adhere to State and Federal regulations pertaining to your job duties.
• Assist customers with delinquent accounts according to various state guidelines.
• Consistently discuss additional product and service offerings with customers on qualified calls.
• Utilize exceptional communication skills to fulfill both client and customer goals.

Key Results Areas:

• Maintain an average Inbound Handle Time.
• Achieve Quality Assurance goals.
• Adhere to Production measures (time spent on calls, schedule adherence, etc.).

Qualifications

• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines.
• Effective call handling skills and high levels of professionalism are required.
• A strong focus on exemplary shift attendance is required.
• One to two years’ experience working in a call center environment is preferred.
• Proficient with Microsoft applications, and have the ability to learn software applications.
• A High School graduate/equivalent is required.

Requirements

• Minimum internet speed requirements for remote work:
• Broadband internet connection (No DSL, or Dial Up).
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots).
• Speed Test Results: 25 mbps download, 20 mbps upload.
• Cameras are required to be on during training from start to end of each shift (not including breaks and lunches).

Benefits

• Work from home.
• Paid training.
• Team-oriented work environment.
• Commission opportunity.
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!