[Hiring] Customer Service Sales Order Entry Clerk @Musculoskeletal Transplant Foundation

Role Description

The primary responsibility of this role is to perform the daily processing of customer and partner sales orders received by fax, EDI, and email, perform database updates, and execute a variety of monthly partner and customer billings. Additional responsibilities include:

• Allocating tissue to open orders and reconciling consignment order discrepancies in accordance with department Operating Procedures and Work Instructions.
• Complying with all ISO, AATB, & FDA requirements pertaining to the Customer Service Sales Order Entry role.

Working hours are Monday-Friday 9:30AM-5:45PM EST.

Pay Range: $23-$25/hr.

Responsibilities

• Accurately process orders via fax, EDI, and email for Direct, POR, Trial Evaluation, Kit, Grant, Sample, and Consignment orders.
• Demonstrate meticulous attention to detail and critically review customer account information for order processing.
• Assume sole ownership for accurately processing and proofreading critical, time-sensitive orders for next day surgery requirements.
• Process all open customer billing requests promptly to meet monthly sales objectives.
• Research order discrepancies, including incorrect serial numbers and service fees, and reconcile inventory transactions.
• Provide tissue trace records upon request.
• Perform partner data updates and billings, including product line write-offs and monthly partner and customer storage and freight billings.
• Allocate newly available tissue for multiple tissue forms to partner monthly standing orders and customer backorders.
• Communicate with Shipping, Accounts Receivable, Sales/Contracts, Sales Consultants, and Customers regarding order logistics.
• Maintain records of all orders in accordance with department protocols and provide order confirmations.
• Provide FEDEX and UPS tracking information and proof of delivery upon request.
• Notify customers regarding carrier delivery exceptions and provide information to address delays.
• Perform order clearing to confirm receipt of all orders with MTF and/or Business Partner Customer Service department.
• Generate needed backorder reports and miscellaneous order-related reports as required.
• Demonstrate proficiency in all applicable systems currently utilized by MTF.
• Process all credit card requests through the credit card processing system prior to the release of orders.
• Perform additional duties as assigned.

Qualifications

• High School Diploma or G.E.D. Required
• Minimum of 3 years high volume order entry experience with excellent attention to detail.
• Ability to perform with a high degree of accuracy and attention to detail.
• Works effectively in a fast-paced high volume environment.
• Able to work independently under general supervision and prioritize tasks.
• Strong time management and organizational skills.
• Ability to communicate clearly and effectively in a cross-functional team environment.
• Proficient in Microsoft Outlook.