[Hiring] Customer Service Representatives @Sutherland

Role Description

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends).

• Reviewing customer contracts, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process.
• Advising the customer of their account open and closed accounts.
• Providing customer information regarding the status of their titles including but not limited to; state to state transfers, title protection.
• Assisting customers with information on all optional products.
• Assisting customers with extensions and deferrals in times they may not be able to pay.
• Taking payments and reviewing history/notes and clearly communicating account statuses to customers.
• Maintaining accurate records of customer interactions, including any issues that arise and their resolution.
• Recommending appropriate solutions to customers by analyzing their accounts.
• Must be comfortable with manual calculations.
• Must be comfortable handling multiple systems at one time.

Qualifications

• Excellent verbal and written communication skills and are a strong multitasker.
• Strong attention to detail.
• Drive to solve problems and meet goals.
• Familiarity with Microsoft Office tools.
• Experience in customer service.
• High school diploma or equivalent.

Requirements

• Excellent Internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive, quiet and distraction-free, secure place to work.
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Benefits

• Competitive rate of $14/hour.
• Medical, dental and vision benefits.
• Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!).
• Additional pay incentives as well as monthly rewards & recognition programs.
• Advancement opportunities – 80% of our frontline leaders have been promoted from within.
• Employee Discounts.
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland.