[Hiring] Customer Service Representative - Spanish/English Bilingual @Systems & Methods, Inc. (SMI)

Role Description

The Bilingual Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned.

Job Duties

• Possess strong oral and written communications skills
• Exhibit excellent interpersonal skills using tact, patience, and courtesy
• Provide accurate, valid, and complete information
• Resolve customer complaints, provide appropriate solutions and alternatives
• Document customer interactions
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable
• Maintain a general understanding of policies and procedures

Qualifications

• High School Diploma or equivalent required
• At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields
• Bilingual proficiency in English and Spanish is required
• Must be proficient in data entry skills including keyboard, mouse, and 10-key pad
• Basic knowledge of Microsoft Office

Requirements

• Full Time - Must have availability from 7:30am - 6:00pm ET, Monday - Friday
• Must have a private area to work and space to set up equipment and high-speed internet connection
• Contingent on passing a background check and a drug test
• Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, NC, OH, SC, TN, TX, WV

Benefits

• NO WEEKENDS!
• Paid Training
• $$$ Bi-annual Bonuses to those Who Qualify*! $$$
• Health Club Reimbursements
• Career Growth Opportunities
• Exciting, Fun, and Supportive Work Environment
• Coworkers Who Feel Like Family; We celebrate you!

Company Description

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 54th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation.