[Hiring] Customer Service Representative (Order Management) @Manila Recruitment

Role Description

This is a great opportunity to join a small, close-knit, and collaborative work environment where employees work closely with leadership and are trusted to manage their responsibilities independently. The company fosters a fun, collaborative, and relaxed work environment where team members are encouraged to bring their personality and sense of humour to work. At the same time, there is a strong culture of accountability and excellence, with a shared commitment to delivering accurate work and outstanding customer service. Team members are empowered to enjoy a positive workplace while maintaining high performance standards and taking ownership of their responsibilities.

Duties & Responsibilities

• Order Lifecycles: Actively generate, verify, and monitor Sales Orders and corresponding vendor Purchase Orders with rigorous attention to detail.
• Inventory Tracking: Coordinate regular cross-checks between current system-wide stock levels and customer demands to minimize fulfillment gaps or delays.
• Customer & Vendor Interface: Handle inbound support tickets, order confirmations, and shipment statuses with speed and absolute professionalism via secure enterprise tools and telephone communication.
• Systems Administration: Execute accurate data entry across internal records, ensuring status tracking logs are uniformly up to date.

Qualifications

• At least one year of experience in customer service.
• Can handle email management, data entry, inventory management, and sales order processing.
• Strict Schedule Adherence: Must be fully available to work from 8:00 AM to 3:00 PM CST, Monday through Friday.
• Google Workspace: Highly proficient in utilizing Google Docs, Sheets, Drive, and Gmail for seamless day-to-day workflow tracking and document management.
• Secure Connectivity: Proven comfort with using corporate networks and securely accessing environments via VPNs.
• Communication Skillset: Excellent written and verbal articulation, possessing a natural ability to troubleshoot problems efficiently and deliver polite, proactive updates.
• Someone who is eager to learn, highly motivated, energetic, proactive, and takes initiative to get things done.

Requirements

• Advantageous but not required: Prior hands-on experience utilizing Fishbowl inventory software or Quickbooks Desktop.
• Supply Chain Operations: Direct experience managing basic inventory tracking processes, vendor-facing purchase order creation, and multi-tier sales order generation workflows.

Job Details

• Job type: Contractor
• Emp type: Direct hire; Full-time
• Schedule: Monday to Friday, 7:00 am to 3:00 pm CST (Night shift)
• Location: Remote
• Industry: Safety - Retail
• Expertise: Customer Service, Order Management