[Hiring] Customer Service Representative III @Waste Management, Inc. (WM)

Role Description

The Customer Service Representative III position receives and processes requests from customers, serves as the end-to-end point of contact for customers and resolves customer issues. Representatives work independently to resolve complex customer requests and issues. Individuals manage critical customer projects, collaborating with internal and external contacts to ensure timely and accurate service.

Essential Duties and Responsibilities

• Handles incoming calls, emails, inquiries and transactions from various segments within the book of business.
• Possess a strong knowledge of internal process, understands relationships and key linkages between business units.
• Collaborates with internal and external parties to coordinate service related activities and manage client projects.
• Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.
• Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed.
• Provides customer proactive service and education regarding service options, charges, billing, and contracts.
• Documents each interaction, ensuring service, pricing and other required information are entered into the system.
• Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals.
• As required by management, maintains routine customer service related reports and creates reports as requested.

Qualifications

• High School Diploma or GED (accredited)
• 2 years of customer service experience
• 6 months as a WM customer service representative

Benefits

• Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability.
• Stock Purchase Plan.
• Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.
• Benefits may vary by site.