[Hiring] Customer Service Representative II @Cherokee Federal

Role Description

Join our team as a Contact Center Agent to provide customer service-oriented support to inquiries regarding the Government Contracting and Business Development (GCBD) Certification Program for the U.S. Small Business Administration (SBA).

Qualifications

• High School diploma/GED
• Minimum of 6 months relevant experience in customer service
• Proficiency with phone systems, computers, MS Windows, MS Office, tracking system

Requirements

• Provide support of the GCBD certification programs using SBA provided programs:
• Amazon Connect
• Microsoft Outlook
• Internal CRM to Document contacts
• Maintain professional communication with all inbound calls and emails.
• Take professional system notes for all inbound calls and emails in the GCBD call center system of record.
• Escalate to contact center supervisors any difficult customer issues that cannot be resolved at the CSR level.
• Have a thorough knowledge of all GCBD Certification Instructions, Guides & Process Materials (IGPM’s), pertinent regulations and statutes, certification processes and requirements necessary to answer incoming contact inquiries as identified (training provided).
• Perform other job-related duties as assigned.

Benefits

• Estimated Starting Salary Range: $18-$20/Hr.
• Pay commensurate with experience.
• Full-time benefits include:
• Medical
• Dental
• Vision
• 401K
• Other possible benefits as provided.
• Benefits are subject to change with or without notice.

Company Description

Cherokee United Services (CUS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills.

CUS is part of Cherokee Federal – a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com .

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.