[Hiring] Customer Service Representative I @AdvaCare Systems

Role Description

The Customer Service Representative I is a call center position responsible for being the first point of contact for all of AdvaCare’s internal and external customers.

• Answer phones in a friendly, professional, customer-centric manner.
• Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
• Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
• Point of primary contact for all customer service-related issues.

Qualifications

• Empathy, passion, and enthusiasm for helping those in need.
• Strong attention to detail and ability to multitask across multiple web-based order entry platforms.
• Strong written and verbal communication skills.
• Ability to compose clear, concise messages via email and instant message.
• Ability to speak clearly and articulately when working with internal and external customers on the phone.
• Strong computer/systems skills (Microsoft Office Suite, etc.).
• Access to home office set up.

Requirements

• This is a weekend, part-time, remote work position, scheduled for sixteen (16) hours per weekend once training is completed.
• Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (CST) starting on Monday, June 1, 2026 for approximately three (3) to four (4) weeks.
• Starting wage: $17.00/hr with an increase to $18.00/hr upon completion of training.
• Maximum of 16 hours per weekend, consisting of two 8-hour shifts (Saturday & Sunday - 12:30 pm to 9:00 pm).

Benefits

• All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems.

Company Description

• Customer Service
• Call Center
• Healthcare
• Durable Medical Equipment
• Remote Work
• Medical