[Hiring] Customer Service Representative (English/Farsi Bilingual) @Teamficient

Role Description

We are seeking a dependable and customer-focused English/Farsi Bilingual Customer Service Representative to provide exceptional support via phone, email, and text. The ideal candidate will assist customers with scheduling, enrollments, payment processing, and general inquiries while delivering a positive customer experience.

Core Responsibilities

• Customer Support & Communication
  • Handle inbound and outbound customer calls professionally
  • Respond to customer inquiries via email and text
  • Provide timely and accurate information regarding services, appointments, and general inquiries
• Scheduling & Enrollment Support
  • Schedule and reschedule appointments using the company scheduling system
  • Assist customers with enrollments and payment processing
• Administrative Support
  • Maintain accurate customer records and prepare evaluation reports
  • Coordinate with instructors and support daily administrative operations

Qualifications

• Fluent in English and Farsi (spoken and written)
• Strong customer service, communication, and call handling skills
• Excellent written communication skills for email and text support
• Highly organized, detail-oriented, and able to multitask
• Proficient in Microsoft Outlook and comfortable learning new systems
• Self-motivated with the ability to work independently in a remote environment

Requirements

• Knowledge of driving school operations, scheduling processes, or DMV-related procedures

Tools & Systems

• Scheduling System
• Ooma Phone System or other related phone systems
• Microsoft Outlook