[Hiring] Customer Service Representative – Concierge Service Team @The Cigna Group

Role Description

This is a permanent work from home position, unless already working onsite in Massachusetts.

Work Schedule:

• Monday - Friday; Mix of mornings, mid, and closings & Saturday rotation

Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Representative – Concierge Service Team at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.

Here’s a little more on how you’ll make a difference:

• Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance and payment information.
• Be a team player – Communicate with colleagues in different departments to handle orders in a timely manner.

What you’ll do:

• Assist in finding emergency same-day medications
• Setting up couriers from Freedom and local pharmacies
• Set up reships along with same-day medication needs
• Inform patients of any carrier delays

Qualifications

• An empathetic and fun-loving personality with a few good jokes on the ready
• Minimum of 1 year of experience in a customer service position
• High School Diploma or GED required
• Excellent customer service, organization and time management skills
• Strong attention to detail, accuracy, and quality
• Excellent communication skills; written and verbal
• PC skills including knowledge of Microsoft Office Suite and Internet
• Willingness to work a flexible schedule

Benefits

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO and OT pay
• 401K with company match
• Tuition Assistance
• Fun, friendly and unique culture – bring your whole self to work every day!

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Company Description

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.