[Hiring] Customer Service Representative | Bilingual: Mandarin-English @Wing Assistant

Role Description

Wing Assistant is looking for a Bilingual Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.

• Respond promptly to client emails and portal requests in Mandarin and English regarding their concerns
• Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both Mandarin and English-speaking customers
• Assist customers with their needs, offering empathetic support and swift coordination
• Update and maintain accurate customer records to ensure seamless information flow and accessibility
• Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages
• Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions
• Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients
• Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols

Qualifications

• Fluent in English (written & spoken) & Mandarin (written & spoken)
• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English and Mandarin communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to detail
• Able to work in EST/ PST shift

Requirements

• Schedule: Amenable to work 40 hrs per week in EST/ PST schedule
• Salary: up TO PHP 60,000/month
• Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay