[Hiring] Customer Service Representative | Bilingual: Mandarin-English @Wing Assistant
Customer Service Representative | Bilingual: Mandarin-English @Wing Assistant
Customer Service
Salary up to php 60,00..
Remote Location
Employment Type full-time
Posted 1wk ago

[Hiring] Customer Service Representative | Bilingual: Mandarin-English @Wing Assistant

1wk ago - Wing Assistant is hiring a remote Customer Service Representative | Bilingual: Mandarin-English. πŸ’Έ Salary: up to php 60,000/month πŸ“Location: EST (UTC-5), PST (UTC-8)

Role Description

Wing Assistant is looking for a Bilingual Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.

  • Respond promptly to client emails and portal requests in Mandarin and English regarding their concerns
  • Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both Mandarin and English-speaking customers
  • Assist customers with their needs, offering empathetic support and swift coordination
  • Update and maintain accurate customer records to ensure seamless information flow and accessibility
  • Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages
  • Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions
  • Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients
  • Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols

Qualifications

  • Fluent in English (written & spoken) & Mandarin (written & spoken)
  • At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
  • Excellent English and Mandarin communication skills, both written and verbal (at least B2 level)
  • Excellent phone, email, and instant messaging communication skills
  • Solid organizational and time management skills
  • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
  • Experience with word-processing software and spreadsheets (e.g., MS Office)
  • Knowledge of online calendars and scheduling (e.g., Google Calendar)
  • Proactive & confident with keen attention to detail
  • Able to work in EST/ PST shift

Requirements

  • Schedule: Amenable to work 40 hrs per week in EST/ PST schedule
  • Salary: up TO PHP 60,000/month
  • Technical Requirements:
    • USB Headset with Noise Cancellation feature
    • Working Webcam
    • Computer with at least 1.8 GHz processor and at least 4GB RAM
    • Main Internet Service Speed: at least 25 Mbps cable connection
    • Backup Internet Service Speed: at least 10 Mbps

Benefits

  • Health Insurance (HMO)
  • Performance Incentives
  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay
Before You Apply
️
remote Be aware of the location restriction for this remote position: EST (UTC-5), PST (UTC-8)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Service Representative | Bilingual: Mandarin-English @Wing Assistant
Customer Service
Salary up to php 60,00..
Remote Location
Employment Type full-time
Posted 1wk ago
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️
remote Be aware of the location restriction for this remote position: EST (UTC-5), PST (UTC-8)
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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