[Hiring] Customer Service Representative @Chenega Professional & Technical Services

Role Description

Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Professional & Technical Services, LLC, a Chenega Professional Services’ company, is looking for a Call Center Customer Service Representative. The Customer Service Representative will be in the frontlines facilitating our military populations’ health care needs by providing outstanding customer service in a fast-paced contact center.

• Respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments.
• Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve.

Responsibilities

• Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence.
• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact.
• Meet department productivity and performance metrics to include consistent and regular attendance.
• Adhere to published schedule, prioritize workload to answer incoming calls and maintain consistent attendance.
• Document customer interactions and cases in a customer relationship management (CRM) system.
• Participate in continuous training and become fully proficient in resolving all customer inquiries.
• Other duties as assigned.

Qualifications

• A High School Diploma and a minimum of (2) years of customer service experience.
• Technology literate and experienced in navigating multiple screens or web browsers at one time.
• Proven ability to work independently in a remote work environment.
• Ability to cover any work schedule between the hours of 8AM CT- 6PM HT.
• A private and secure workspace and workstation with high-speed internet is required.
• Contact center with chat messaging, TRICARE customer service and military connectedness experience preferred.

Requirements

• Teleworking Permitted: Yes
• Teleworking Details: Full Remote - Must have access to high speed internet

Benefits

• Robust employee benefits program.
• Management engagement and quality leadership.
• Atmosphere of teamwork and recognition for performance.
• Promotion opportunities.

Estimated Salary/Wage

USD $20.00/Hr. Up to USD $23.00/Hr.