[Hiring] Customer Service Representative @Sourcefit

Role Description

As a Customer Service Representative, you will be responsible for providing support to our clients' customers through various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Job Details:

• Work from home until further notice
• Shift: The Shift will follow a 4x12 schedule. The Support provided by the client is 24x7, and we are looking for people who are very flexible when it comes to the shift.

Responsibilities:

• Respond to customer queries via phone, email or chat.
• File/create tickets on customer interactions.
• Familiarize yourself with products and services offered by the client.
• Record all customer interactions.
• Escalate issues to another department as needed.
• Ensure Customer satisfaction and provide professional customer support.
• During downtime, you may be tasked to do the following:
• Annotation - Some basic QA task.

Qualifications

• At least 2 years' experience in a customer service role.
• Excellent English communication skills.
• Experience with Zendesk (Nice to have).
• Amenable in working at any shift including weekends.
• Good phone etiquette.