[Hiring] Customer Service Representative @Edfinancial Services LLC

Role Description

Edamerica is looking to hire full-time, onsite, Customer Service Representatives. Edamerica partners with colleges and universities across the country to assist prospective, current, and prior students regarding financial aid, admissions, billing, registration, and student loan delinquency questions.

• Handle inbound and outbound calls with professionalism and attention to detail.
• Meet or exceed performance expectations for call quality, productivity, and attendance.
• Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns.
• Represent Edamerica and our client institutions positively and professionally at all times.

Qualifications

• Strong communication and listening skills.
• A professional, positive attitude.
• Ability to stay organized and meet daily goals.
• Basic computer proficiency.
• Open availability during business hours.
• Exceptional customer service skills.
• High School Diploma (Higher Education Degree preferred).
• Schedule dependability and flexibility.
• Based on workload, overtime may be required.
• Must pass background check and drug screening.

Requirements

• Flexibility for evening shifts.
• Hours of Operation (EST): Monday – Friday: 8:00 AM – 8:00 PM; Saturday – Sunday: Closed.

Benefits

• Medical, Dental, Vision, Pet, Life and Disability Insurance.
• Teledoc and Employee Assistance Program (EAP).
• 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months.
• Company-sponsored clubs, fitness, reward programs, and community involvement.
• Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs, and ongoing performance standards.

Company Description

Edfinancial has been recognized as a National Top Workplace for 2023, 2024, and 2025. Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!