[Hiring] Customer Service Representative @HUB International

Role Description

Our company is a leading provider of travel insurance solutions, committed to ensuring that travelers have peace of mind while exploring the world. We offer a range of comprehensive travel insurance policies designed to meet the diverse needs of our customers.

We are seeking a Remote Call Center Agent to join our team and assist consumers in choosing the right travel insurance policies. As a Call Center Agent, you will be responsible for providing exceptional customer service, answering inquiries, and guiding customers through the process of selecting the best insurance coverage for their travel plans. This is a remote position that requires excellent communication skills, attention to detail, and a passion for helping people.

Qualifications

• Strong customer service and computer skills.
• Excellent written and oral communication.
• Attention to detail is imperative.
• Ability to work independently in a remote environment and manage time effectively.
• Remote/Work From Home experience preferred.
• Background verification must not inhibit ability to obtain insurance licenses.
• Candidates must have reliable internet/wifi - Internet connection speed-test required.
• Previous experience in a customer service or sales role, preferably in the insurance or travel industry.
• Strong active listening and problem-solving abilities.
• Willingness to undergo training and continuous learning to stay updated on product knowledge and industry changes.
• High school diploma or equivalent; additional education or certifications in customer service or insurance is advantageous.

Requirements

• Engage with customers via phone, email, and chat to understand their travel insurance needs.
• Educate customers about our insurance products, including coverage options, benefits, and pricing.
• Assist customers in comparing different insurance plans to help them make informed decisions.
• Address customer concerns, questions, and objections in a professional and courteous manner.
• Collaborate with team members and other departments to resolve customer issues and ensure customer satisfaction.
• Stay updated on industry trends, product changes, and regulatory requirements related to travel insurance.

Training

• Online guided e-learning, mock calls, chats, frequent one-on-one and group video meetings to accompany self-training.

Working Schedule

• Initial training: 3-4 weeks in length and is scheduled 10:00 am - 6:00 pm ET Monday through Friday.
• Operating hours: 8 am to 10 pm ET daily.
• Multiple fixed schedule options available. Must be willing and able to work all shifts including nights, weekends, and holidays.

Benefits

• Comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA, and 401(k) accounts.
• Paid-time-off benefits, including vacation, sick, and personal days.
• Ongoing training and professional development opportunities.
• Opportunity to make a positive impact by helping customers make informed decisions about travel insurance.

Salary Transparency

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $17/hr and will be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level.