[Hiring] Customer Service Representative @Xplore Inc

Role Description

Xplore is now hiring Bilingual Customer Service Representatives to fully train and work all from the comfort of your own home!

• Connect directly with customers to support in solving the challenges they face.
• Learn through multiple development channels.
• Multi-task while dealing with the stress that can be experienced in working from home.
• Complete at-home learning with our robust training program.

Qualifications

• Bilingualism (French/English) is required.
• Experience in a contact center environment considered an asset.
• Previous remote working experience is an asset.
• Strong customer focus and a willingness to learn.
• Self-motivated with a demonstrated ability to work independently and manage your time effectively.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• A high level of accountability and trustworthiness.
• Well-developed interpersonal and customer service skills.
• Strong time management and organizational skills.
• Ability to analyze and solve problems with strong attention to detail.
• Ability to prioritize and multi-task while adapting in a fast-paced work environment.

Requirements

• A dedicated, private home office space in your residence.
• The ability to work a flexible schedule between 7:00am – 11:00pm Atlantic time.
• High-speed internet connection with download speeds of at least 25mbps installed (speed tests required).

Benefits

• Competitive compensation package.
• $3.00/hour Bilingual Premium (French/English).
• Bonus incentive opportunities up to $2,800 annually.
• Excellent company benefits including health and dental.
• Matched participation in group RRSP.

Company Description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.