[Hiring] Customer Service Representative @Berlin-Wheeler, Inc.

Role Description

Work from home in a full-time customer service and call center job helping members schedule transportation for healthcare services.

Berlin-Wheeler, Inc. is hiring a Remote Customer Service Representative - Call Center to support our Non-Emergency Medical Transportation (NEMT) team. In this remote customer service job, you'll:

• Answer inbound customer service calls from members
• Help schedule transportation to medical appointments and healthcare services
• Update, change, or cancel transportation reservations
• Verify member and trip information
• Enter accurate information into company systems
• Communicate with transportation providers and healthcare facilities
• Document customer and member interactions clearly and accurately
• Follow procedures, client requirements, and compliance standards
• Provide respectful, professional support in a remote call center setting

Qualifications

• Must currently live in Kansas
• High school diploma or GED
• Basic computer skills
• Reliable internet and a secure, quiet home workspace
• Strong verbal communication and active listening skills
• Reliable attendance and punctuality
• Ability to work independently in a remote environment
• Comfort handling inbound calls throughout the day

Requirements

• Customer service, call center, contact center, inbound call center, member services, healthcare, medical office, patient services, scheduling, dispatch, insurance, retail, or hospitality experience is helpful but not required.

Benefits

• 100% Work From Home
• Paid Training
• Full-Time Employment
• Supportive Team Environment
• Ongoing Coaching
• Paid time off
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) / retirement benefits

Schedule

Full-time schedules may include day shifts, evening shifts, and weekend availability.

If you're dependable, comfortable on the phone, and ready to help members every day, apply today.