[Hiring] Customer Service Representative @Transcom

Role Description

Transcom is currently recruiting for our subsidiary, Xzakt, and we are looking for a Norwegian-speaking Customer Service Representative to join the team in Gävle, working from home anywhere in Sweden.

As a Customer Service Representative, you will provide support for our client, Sikom, handling incoming phone calls and emails from customers using heating control solutions. Your responsibilities will include:

• Providing technical support
• Answering invoice and billing questions
• Guiding customers to the products that best suit their needs
• Delivering an excellent customer experience through professional and solution-oriented service
• Identifying customer needs and recommending relevant products or services through consultative sales

You will have a high level of responsibility while always receiving support from experienced colleagues and clear processes. We work in a fast-paced environment where teamwork is key.

Position: Customer Service Representative (CSR)

Working hours: Scheduled weekdays between 08:00–16:00

Employment rate: 94% permanent contract, with 6-month probation time

Employment type: Work from Home

Start date: 12th of October 2026

Qualifications

• Fluency in Norwegian, both spoken and written
• Fluency in English, both spoken and written
• Good technical understanding and interest in technology
• A completed high school diploma or equivalent
• Have a reliable high-speed internet connection and a dedicated, quiet workspace suitable for working from home
• Previous experience in customer service and/or sales is considered an advantage but is not required

Requirements

• Curious and communicative
• Enjoys working with people
• Flexible and adaptable
• Comfortable presenting different options and solutions to customers
• Patient and goal-oriented
• Motivated by personal development and continuous learning

Benefits

• Work remotely from your own home
• Collective agreement and occupational pension
• Wellness allowance
• Rikskortet employee benefit card for savings on groceries and restaurant purchases
• Career development opportunities within a global company

Company Description

Xzakt is part of the Transcom Group, a global leader in customer experience (CX) solutions. As a specialized customer service provider, Xzakt combines the agility and close-knit culture of a local organization with the resources, expertise, and international opportunities of a global company.

At Xzakt, we are passionate about creating exceptional customer experiences by delivering high-quality support across a wide range of industries. We invest in our people through comprehensive training, continuous development, and clear career paths, empowering our employees to grow both personally and professionally.

Being part of the Transcom Group gives our employees access to global best practices, innovative technologies, and career opportunities within an international organization, while still enjoying the collaborative and supportive environment that defines Xzakt.