[Hiring] Customer Service Representative @Kensoft

Role Description

We are seeking a friendly, dependable, and customer-focused Customer Service Representative to join our remote team. This is an excellent opportunity for individuals looking to begin or grow their career in customer service. No previous customer service experience is required. We provide training and support to help you develop the skills needed to succeed in the role.

Qualifications

• High school diploma or equivalent preferred
• No prior customer service experience required
• Strong communication and active listening skills
• Professional and positive attitude
• Reliable, organized, and able to work independently
• Comfortable using computers, email, and basic online systems
• Ability to learn new software and processes quickly
• Quiet, professional workspace suitable for remote work

Requirements

• Provide professional and courteous assistance to customers
• Respond to customer questions through phone, email, or online communication channels
• Resolve basic customer concerns and escalate more complex issues when appropriate
• Maintain accurate customer information and records
• Follow company procedures and service standards
• Communicate clearly and professionally with customers and team members
• Meet established service and productivity goals
• Protect customer information and maintain confidentiality

Benefits

• Part-time remote work
• Entry-level opportunity
• Paid training and onboarding
• Flexible scheduling options
• Competitive pay
• Opportunities for professional growth
• Great benefits and employee perks
• Supportive remote work environment