[Hiring] Customer Service Representative @ARTHUR SCHUMAN MASTER

Role Description

Serve as a direct liaison between Customers, Sales Representatives & various Schuman Cheese Departments assisting in processing orders, handling complaints, solving billing issues as well as other customer inquiries. To be an advocate for our customers with the goal of providing the highest service level possible.

• Process orders received via Fax, EDI, email & by phone
• Verify pricing and shipping dates within 24 hours after receipt
• Maintain order guide & pricing in the software system
• Proactively communicate with Production & Warehouse teams to avoid potential customer shorts including releasing lots & allocation of an item if needed
• Track order fulfillment & communicate shorts to our customers with information on when product will be available or suggest a substitute item
• Work with the Accounting Department to resolve credit issues & to release orders
• Process PO change requests, returns & samples
• Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution.
• Communicate with Sales, Supply Chain, Production, Logistics & Warehousing on a regular basis to ensure our customer’s needs are met
• Organize work to meet deadlines
• Assist the Sales Department in growing customer business

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 3+ years’ experience in a customer service role, preferably in club channels
• Strong computer skills, including proficiency in Microsoft Excel and Outlook; experience working within Sage X3 or other similar ERP system is a plus
• Experience with EDI transaction sets
• Able to thrive in a fast paced environment and remain calm under pressure
• Works with a high sense of urgency
• Dependable and results oriented
• Self-directed and able to work well independently or in a team
• Organized with a high attention to detail, accuracy and follow through
• Above average communication skills (written and verbal)
• Strong interpersonal skills
• Skilled in problem solving, research and time management
• Able to multi task

Requirements

• Hours of work are Monday through Friday, 10AM-6PM CST
• Working on average 40-45 hours per week
• Additional overtime is required during peak season months (October - December)
• This position works fully remote

Benefits

• Health, dental, and vision insurance
• 401(k) plan with 4.5% employer contribution
• Paid time off and holidays
• Professional development opportunities
• Employee wellness programs