[Hiring] Customer Service Representative @Ampcus Inc.

Role Description

To assist the Principal HR Specialist/Sr. Specialist in an assigned Human Resource sub-function such as HR Help Center.

Responsibilities:

• Process associate's concerns, inquiries, and requests relating to Benefits enrollment.
• Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations' Official Playbook.
• Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution.
• Acts as front-facing HR resource to associates for other HR admin requirements.

Qualifications

• High school graduate

Requirements

• Good oral and written communication skills for business correspondences
• Analytical skills
• Customer focused
• Contact Center Experience
• Reporting skills
• Has experience in utilizing Workday & Ticketing Tools

Company Description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.