[Hiring] Customer Service Representative @Revelations Counseling & Consulting LLC

Role Description

The Defense Health Agency Psychological Center of Excellence (PHCoE) inTransition program is a critical program that provides assistance to transitioning service members or veterans who are currently receiving psychological health care and wish to receive care at a new destination or with a new provider.

This toll-free call support center program operates 24 hours a day, 7 days a week, and 365 days per year (24/7/365). Additionally, this call support center is staffed by professionals trained and licensed to provide mental health care to bridge the transitional knowledge gap between identification and receipt of psychological health care services for a broad range of users, including:

• Active-Duty Service Members
• Reserve Component Service Members
• National Guard
• Coast Guard
• Veterans and their families

Qualifications

• A minimum of one year of experience in a medical/hospital call center.
• A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling.
• Fluent in English and/or Spanish, both oral and written.
• Ability to handle inquiries and requests in a courteous and professional manner.
• Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns.
• Ability to gather information to determine a Service member, Veteran, or family member’s needs.
• Ability to communicate information clearly, accurately, and completely.
• Ability to record all pertinent information accurately and efficiently.
• Ability to handle crisis and abusive calls in a professional and effective manner.

Requirements

• High School Diploma or equivalent (preferred).
• Experience working with those in the Veteran community (preferred).
• Ability to work under pressure.
• Ability to handle multiple tasks simultaneously, such as listening to a customer while navigating systems or typing notes.

Company Description

Revelations is committed to providing equal employment opportunity to all employees and applicants. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.

This policy applies to all aspects of employment, including recruitment, hiring, compensation, promotion, training, discipline, and termination.

This job description indicates the general nature and levels of work expected of the incumbents. It is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, or competencies required of an incumbent. Incumbents may be asked to perform other duties as required.