[Hiring] Customer Service Representative @Trinity Health

Role Description

Work Remote Position

Work Hours: Days-9:30 a.m. to 6:00 p.m. (EDT) - Monday thru Friday

(Pay Range: $19.5965-$29.3948)

Performs day-to-day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries. This position reports to the Supervisor PFS Customer Service.

Qualifications

• High school diploma or Associate's degree in Accounting or Business Administration or related field.
• At least one (1) year of experience and relevant knowledge of revenue cycle functions and systems.
• Experience in a complex, multi-site environment preferred.
• Previous service/call center experience.
• Excellent verbal and written communication skills and organizational abilities.
• Strong interpersonal skills in interacting with internal and external customers.
• Accuracy, attention to detail and time management skills.
• Ability to work independently and operate keyboard and telephone effectively.
• Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Completion of regulatory/mandatory certifications and skills validation competencies preferred.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence characterized by honesty, integrity, and caring.

Requirements

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs customer service activities handling various self-pay and insurance billing and collection inquiries.
• Assists patients in the resolution of billing issues.
• Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results.
• Tracks trends of customer service encounters and recommendations for resolutions.
• Resolves independently or escalates issues affecting customer complaints to the Supervisor Customer Service.
• Performs communication and follow-up processes related to customer service.
• Performs other duties as needed and assigned by the supervisor.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations.

Benefits

• Rooted in our Mission and Core Values, we honor the dignity of every person.
• Recognize the unique perspectives, experiences, and talents each colleague brings.
• Equal Opportunity Employer.