[Hiring] Customer Service Representative @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

This position is full time (40 hours / week), Monday - Friday and rotating Saturdays. Employees are required to have flexibility to work any of our assigned, 8-hour shift schedules during our normal business hours of 6:00 am - 12:00 am CST from Monday - Friday and a rotating shift between the hours of 7:00 am - 5:00 pm CST every other Saturday. It may be necessary, given the business need, to work occasional overtime and weekends.

We offer 8 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm CST, Monday - Friday. Training will be conducted virtually from your home.

Primary Responsibilities:

• Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines.
• Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling / fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.
• Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries.
• Identify potential behavioral health situations and follow contract specific protocol to assist callers.
• Maintain constant awareness of service level and queue status in order to meet contractual requirements.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of call center experience.
• 1+ years of customer service experience.
• Ability to attend 100% of training for 8 weeks between the hours of 8:00 am - 4:30 pm CST, Monday - Friday.
• Ability to work any of our assigned, full time (40 hours / week), 8-hour shift schedules during our normal hours of operations of 6:00 am - 12:00 am CST from Monday - Friday and a rotating shift between the hours of 7:00 am - 5:00 pm CST every other Saturday, including the flexibility to work occasional overtime and weekends given the business need.

Preferred Qualifications

• Experience with Microsoft Office programs such as Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Experience with working in the Healthcare Industry.
• Experience in working with Medicaid OR Medicare.
• Military experience.

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• The hourly pay for this role will range from $16 - $29 per hour based on full-time employment.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.