[Hiring] Customer Service Representative @Ken Garff Automotive Group

Role Description

The Ken Garff Listening Center is currently looking for Remote Customer Service Representatives!

Great work schedule! The Listening Center is open from:

• 6 AM to 7 PM MST Monday-Friday
• 8:00 AM to 4:30 PM MST Saturdays
• Closed Sundays

Training class will start July 20th, 2026.

Here’s what you’ll be doing:

• Answer inbound customer calls promptly and professionally.
• Determine the customer’s concerns and schedule the necessary appointment.
• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
• Document and update customer records.
• Establish and maintain great customer relationships.
• Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Qualifications

• Positive, energetic, enthusiastic, and service-oriented.
• Must provide your own equipment.
• Proficient computer skills, capable of managing multiple systems, and able to type 30+ wpm.
• The ability to help solve customer problems.
• Excellent problem-solving and communication skills (written and verbal).
• Ability to multitask, organize & prioritize—in other words, work smart.
• Previous customer service or call center experience is a plus.
• High School Diploma or equivalent.
• Must be 18 years or older and authorized to work in the U.S.
• Bilingual in Spanish is a PLUS!
• Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa.

Requirements

• Ethernet connection only (must be hard-wired to router or wall port).
• Minimum speeds: 50 Mbps download / 20 Mbps upload.
• Maximum ping: 40 ms or lower.
• Must provide 3 speed test results taken at different times during working hours for approval.
• Operating System: Windows 11 required (Mac/Apple products not supported).
• Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher).
• Memory (RAM): Minimum 16 GB.
• Storage: Minimum 256 GB.
• Must provide your own equipment:
• Dual monitors (2 or more required).
• Webcam (required).
• Smartphone (required for authentication purposes).
• Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection).
• Keyboard and mouse.

Benefits

• Earn a college degree, no cost to you!
• Paid training—we care about your success.
• Flexible schedule!
• Real career growth at a nationwide automotive powerhouse.
• Competitive base pay.
• Paid Time Off.
• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance.
• 401(k) with Company match.
• Optional Year-end bonus program.
• Employee discounts on Vehicle Purchase, Parts, Service, and More!
• Great people with a great culture.