[Hiring] Customer Service Representative @Sutherland

Role Description

As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

• You excel at handling various types of customer inquiries.
• You are an active listener and can leverage probing questions to resolve issues.
• You have a proven track record for hitting sales targets.
• You bring an enthusiastic personality.

Qualifications

• Excellent verbal and written communication skills, strong multitasking abilities.
• The drive to solve problems and meet goals.
• Ability to work in a fast-paced, ever-changing environment.
• Ability to type 30 WPM with accuracy.
• Familiarity with Microsoft Office tools.
• Experience in customer service and sales.
• High school diploma or equivalent.
• Proven work history related to the job field, 1-3 years’ experience utilizing those skills in a customer-facing role.
• Must successfully pass background check with reference checks.

Benefits

• Hourly Wage.
• An 8-hour-per-day shift, 5 days per week.
• Medical, dental and vision benefits.
• Paid training & PTO.
• Advancement opportunities – 80% of our frontline leaders have been promoted from within.
• Additional pay incentives as well as monthly rewards & recognition programs.
• Employee Discounts.
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland.
• All technical equipment needed to be successful in a remote, work from home environment, including webcam for training/meeting purposes.

Company Description

Note: We are currently looking for individuals to work from home and who reside in the states of Texas, Oklahoma, Colorado, Nevada and New Mexico.