[Hiring] Customer Service Representative @Conduent State Healthcare, LLC

Role Description

As a Remote Customer Service Representative, you will support customers through phone and digital channels by resolving inquiries, providing accurate information, and delivering a high-quality customer experience. This is an excellent opportunity for individuals seeking a work-from-home role with paid training, career growth, and strong benefits within a global organization.

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Qualifications

• 1-2 years of previous call center or customer service experience (preferred).
• Ability to multitask and navigate computer systems effectively.
• Reliable internet connection and distraction-free remote workspace.
• Ability to work with people from diverse backgrounds.
• Effective communication and active listening skills.
• High School diploma or GED.
• Background and drug screening are required.

Requirements

• Fully remote role within the United States.
• Must meet home office and technical requirements (equipment, internet, workspace).
• Training: Monday-Friday 8:00 am-5:00 pm for 5-6 weeks.
• Production Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.

Benefits

• Work from home – equipment provided.
• Paid training to set you up for success.
• Career growth opportunities and internal mobility.
• Supportive, inclusive culture focused on belonging and development.
• Full benefits package available from day one.