[Hiring] Customer Service Representative @Resolve Sleep Health

Role Description

We are currently seeking a Customer Service Representative to support our Ecommerce and Growth Intake service models.

• Help customers navigate their care journey with friendly, high quality service standards
• Respond to customer service inquiries via email and phone in both English and French
• Provide timely and professional support regarding orders, shipping, returns, product information and account issues
• Coordinate with internal teams including Warehouse, Marketing, Clinic Operations, etc., to resolve customer concerns
• Assist with inventory tracking and order management
• Handle customer complaints and escalate issues when necessary
• Maintain accurate records of customer interactions and transactions
• Support promotional campaigns and seasonal ecommerce initiatives
• Support sales of therapy products and subscription program
• Participate in future cross-training to support Growth Intake workflows, including basic patient navigation, intake triage, and appointment redirection where appropriate

Qualifications

• A passion for people and exceptional customer service skills
• Fluent in both English and French
• Detail-oriented and a quick learner
• A patient-first mindset and solutions-focused approach
• Previous experience in customer service, ecommerce, healthcare and/or retail
• Familiar with digital tools including (Shopify, Salesforce, FreshDesk, or similar platforms)
• Comfortable working in a blended customer service environment that includes both retail/ecommerce support and healthcare-adjacent patient navigation
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proactive, resourceful, and able to work both independently and collaboratively

Benefits

• Competitive pay with incentive opportunities
• Health & Dental Benefits
• Virtual Health through Consult+
• Wellness + vacation hours
• Employee discounts on products/services
• Professional development & license fee reimbursement
• A supportive, passionate, and fun team culture