[Hiring] Customer Service Representative @Consensus Cloud Solutions

Role Description

We are looking for someone who will provide an excellent customer experience to all of our customers. Enthusiasm, passion, and energy are critical attributes for the position. Prior experience in a call center environment is not required, but customer service background and experience is essential.

• The successful candidate will be responsible for dealing with existing and future eFax customers.
• Answer inquiries by phone and e-mail on topics such as:
  • Login issues
  • Account changes or set-up
  • Technical and troubleshooting issues
  • Cancellation requests
  • Product plans
  • Billing inquiries
  • General customer support

The value you will deliver includes:

• Verify newly signed up accounts to activate based on compliance with geo-compliance regulations.
• Ensure that amazing customer service is provided and escalate any issues or complaints.
• Responsible for retaining existing customers that are calling/emailing to cancel their service.
• Communicate and follow up with customers regarding their account inquiries raised.
• Develop & maintain knowledge of the company’s products, services, policies, and procedures.
• Contact customers from time to time to collect payment or update their payment methods.
• Report accurately on calls inbound & outbound, log and track details on company systems.
• Ability to learn and utilize information to assist and help you solve customer problems.
• Provide regular feedback (suggestions and improvements) to the team supervisor.
• The candidate must be fluent (verbal and written) in English + another EU language.
• Perform other duties and responsibilities as required, assigned, or requested.

Qualifications

• 1+ year minimum of customer service experience.
• Excellent communication skills (oral and written) in both English (Fluent) + another EU language.
• Must be enthusiastic, friendly, professional, polite, and have a great attitude.
• Strong attention to detail, follow-up skills, and ability to multi-task.
• PC proficiency; Knowledge of MS Word, Excel, and Outlook.
• Ability to work both independently and as part of a team.

Requirements

• Call Center Experience (preferred).
• Great soft skills – empathy, patience, being calm, positive, active listener, etc.

Additional Details

• Location requirements: Fully remote within Ireland.
• Travel requirements: Up to 10% travel.
• Physical requirements: Must be able to sit for long periods, as well as handle long periods of screen time.
• Technology Requirements: Must have reliable internet (partial reimbursement is available).
• Eligible for sponsorship: No.
• Ability to work the required shift 12:00pm - 9:00pm GMT Monday thru Friday.
• We are not accepting agency submissions for this role.