[Hiring] Customer Service Representative @Safelite

Role Description

Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We currently have full-time and part-time schedules available (no 3rd shift/overnight availability).

Qualifications

• Must be comfortable working in a highly structured performance-based environment.
• Knowledge of computer and telephone systems.
• Desire to establish rapport and credibility with customers, stores, and peers.
• Ability to read and utilize provided scripting in a conversational manner.
• Demonstrates a high level of empathy and integrity.
• Has an upbeat personality and willingness to assist customers.
• Previous experience working in a contact center or other customer service role.
• 16+ years of age.
• High School Diploma or equivalent, or actively enrolled.

Requirements

• Full‑time resident of one of the following states: Arizona, Florida, North Carolina, or Ohio.
• You must provide your own equipment:
• Personal computer or laptop with Windows 11 (Macs, Chromebooks, and tablets are not compatible).
• High Speed Internet with the following requirements:
• Download Speed = 25 Mbps or higher.
• Upload Speed = 10 Mbps or higher.
• Ping = 50 ms or lower.
• Jitter = 20 ms or lower.
• Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used).
• USB wired headset.
• Webcam.
• Cell phone capable of downloading app for multifactor authentication.
• Dedicated workspace free from background noise and interruptions.
• 100% attendance required during training (Training Monday - Friday for first 3 weeks, classes offered from either 9:00 AM - 4:00 PM or 12:00 PM - 7:00 PM eastern time).
• Starting pay is $18.00/hour.

Benefits

• Pay is $18.00/hour and offers bonus opportunities.
• A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.
• Weekly pay checks!
• Up to $5,250 in tuition reimbursement per year.
• Paid training and all the tools and resources you'll need to be successful.
• View all health, wealth, and life offerings at www.safelitebenefits.com.