[Hiring] Customer Service Representative @IronMountain Solutions

Role Description

Iron Mountain Solutions currently supports a contract providing call center support for the U.S. Coast Guard (USCG) National Maritime Center’s (NMC) Contact Center (CC). The Contact Center Specialist provides direct telephone, email, and chat-based support to members of the Merchant Mariner community, members of the public, and other concerned parties, on the Merchant Mariner credentialing process as administered by the United States Coast Guard National Maritime Center. The position requires the candidate to quickly develop an understanding of the laws, regulations, policies, and processes involved in the Merchant Mariner credentialing process, and relies on the candidate’s strong customer service and communication skills, both orally and in writing.

Qualifications

• Bachelor’s degree (no experience required), or
• High school diploma (or equivalent) and 6 years of relevant experience
• Must have exceptional written and verbal communications skills

Requirements

• Must be able to obtain a Public Trust Clearance

Company Description

• Iron Mountain Solutions is an Equal Opportunity Employer