[Hiring] Customer Service Representative @Belnick, LLC

Role Description

Ubique Group is seeking enthusiastic and customer-focused individuals to join our Customer Service team. This role is responsible for managing inbound customer communications and delivering exceptional support experiences across multiple channels. Our Customer Service Representatives play a critical role in identifying customer needs, resolving issues efficiently, and ensuring every interaction reflects our commitment to excellence.

Schedule: Monday–Friday, 8:00 AM–5:00 PM EST

Responsibilities:

• Manage incoming calls and service tasks
• Identify and assess customers’ needs and provide effective, timely solutions
• Build positive customer relationships through professional and empathetic communication
• Provide accurate product, order, and service information using appropriate systems and tools
• Resolve customer concerns and escalate issues when appropriate
• Follow up with customers to ensure issue resolution and satisfaction
• Maintain detailed records of customer interactions and transactions
• Support departmental goals related to service quality, response times, and customer satisfaction
• Adhere to company communication standards, procedures, and policies

Qualifications

• Previous experience in customer service, e-commerce, sales support, or order fulfillment preferred
• Strong phone etiquette and active listening skills
• Excellent verbal and written communication abilities
• Strong organizational skills with the ability to multitask and prioritize effectively
• Ability to work independently and in a fast-paced environment
• Proficiency with Microsoft Office and/or Salesforce preferred
• Strong problem-solving and customer resolution skills

Requirements

• Action Oriented
• Results Driven
• Time Management
• Decision Making
• Communication Skills
• Customer Focus
• Adaptability

Physical Requirements

• Prolonged periods of sitting and working on a computer
• Must be able to lift 15 pounds at a time

Benefits

• No waiting period for medical, dental, and vision benefits - Available on day one
• Company-paid life insurance and employee assistance program for all employees
• 401K with company match
• Employee discount on Ubique Group products
• Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways!
• Free office chair for remote employees
• Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.