[Hiring] Customer Service Representative @DEX Imaging

Role Description

We are looking for a part-time, remote Service Support Representative to handle Tier 1 customer calls. Up to 29 hours per week.

We provide all tools needed to work from home for this role! Starting pay is $20 per hour. MUST HAVE RELIABLE INTERNET CONNECTION.

• Answer customer questions and requests for supplies, service, and troubleshoot 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
• Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
• Provide clear and concise communications and follow up with customers on company schedule, requested lead, and delivery times.
• Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently.
• Track, route, and escalate unresolved issues to Management.
• Remain current on constant process updates and technology used within the company.
• Perform duties with awareness and in accordance with the organization's policies and applicable laws.
• Perform other duties as directed by management.

Qualifications

• High School Diploma.
• MUST HAVE RELIABLE INTERNET.
• Experience in a call center environment a plus.
• Knowledge of Word Processing software, Spreadsheet software, Order processing systems, and Contact Management systems.
• Ability to empathize with customers is critical.
• Ability to multi-task (i.e., talking and typing simultaneously) in a fast-paced environment.
• Possess organizational and time management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills.
• Demonstrate professional communication skills with a high degree of initiative, mature judgment, and discretion.
• Ability to navigate through multiple systems.

Requirements

• This part-time position is not eligible for medical benefits.
• The position does receive holiday pay based on the hours worked per day.

Company Description

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States.