[Hiring] Customer Service Representative @Inspire Direct Marketing

Role Description

Each day and each call can be different. We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it.

This is a full-time, zero-commission, outbound, work-from-home position.

Inspire fundraisers connect with, laugh with and uplift the lives of our client's donors - even if just for a few moments. Their work goes beyond raising funds for some of the world's most worthwhile causes; it's about creating a human connection with every donor. They enjoy being able to deliver world-class results autonomously, while representing great causes and being part of a passionate team.

Qualifications

• A minimum of 2 years' customer service and call center experience
• You are technically savvy and self-reliant
• You love talking to people and are a great communicator

Requirements

• A professional work from home office space
• High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
• A USB headset and webcam
• A newer-version Windows PC or laptop computer (Apple or Mac are not supported)
• Availability to work 1:00pm to 10:00pm Mon - Thu and 10:00am to 7:00pm Fri (EST)
• You are looking for full-time hours, 40 hours a week
• Availability to work occasional Saturday shifts (10:00am to 5:00pm)

Benefits

• $20.00 - $24.00 hourly with bonuses
• Permanent, full-time employment with consistent hours and growth opportunities
• Engagement with world-class charitable organizations
• 100% paid training and health benefits (at 3 months)
• Training opportunities, lunch-and-learns, workshops
• Team culture and activities, ice breakers, community events

Company Description

We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter.

Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.

Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.