[Hiring] Customer Service Representative @Endurance Warranty Services, LLC

Role Description

We are looking for a driven Bilingual/Spanish-speaking Customer Service Representative with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed.

• Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable.
• Work closely with other departments to ensure a positive customer experience.
• Handle calls from Spanish-speaking customers.
• Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary.
• Help explain contract details.
• Manage existing customer relationships that give our customers peace of mind and worry-free driving.
• Process payments and set up payment arrangements to resolve customer accounts.
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.

Qualifications

• High school diploma or GED required.
• Must be fluent in speaking & reading Spanish.
• Strong COMPUTER LITERACY skills required.
• Previous knowledge of a CRM System (is a plus).
• Goal-oriented—you set high standards for yourself and work to achieve them.
• Excellent verbal and written communication, persuasive speaking and listening skills.
• Ability to use good reasoning skills and to adapt on the fly.
• Great organizational skills and ability to multitask.
• Can work in a fast-paced environment and under pressure.
• Available workspace at home that includes:
  • High-Speed Internet at a minimum of 50 Mbps.
  • Isolated work environment away from others during scheduled shifts.
• The candidate(s) offered this position will be required to submit to a background investigation.

Benefits

• Paid training.
• Work From Home Opportunity.
• Computer Equipment Provided.
• 401(k) with company match after 90 days of employment.
• Medical, Dental, and Vision Insurance.
• Voluntary Life Insurance.
• Internet Stipend.
• Paid Time Off.
• Holiday Pay.