[Hiring] Customer Service Representative @Jacuzzi Group

Role Description

We are seeking a professional Customer Service Representative to join our Jacuzzi Bath Remodel business. The Customer Service Representative serves as the primary point of contact for assigned customer accounts (dealers nationwide). This role is responsible for managing customer inquiries, resolving complex issues, coordinating across internal departments, and ensuring a high level of customer satisfaction and account retention.

• Serve as the primary support contact for all warranty claims.
• Create and foster business relationships with assigned accounts.
• Own all communications from Dealers via phone, email, and Salesforce cases.
• Proactively communicate warranty claims with customers.
• Process customer warranty claims, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
• Ensure calls, emails, and Dealer Portal inquiries are answered in a timely, efficient, and knowledgeable manner.
• Maintain accurate documentation within CRM and internal systems (Salesforce Preferred).
• Contribute to team effort by accomplishing related tasks and other support efforts.
• Additional responsibilities as assigned.

Qualifications

• 2+ years of customer service, accounts support, or related experience preferably in a B2B, manufacturing, Supply Chain, or order processing environment.
• Strong verbal and written communication skills.
• Proficiency with customer service and CRM systems (Salesforce preferred).
• Proficient in Microsoft Excel.
• Strong problem-solving, organizational, and attention-to-detail skills.
• Ability to work independently and collaboratively in a team environment.
• Commitment to delivering excellent customer service.
• Ability to work remotely.
• Availability Monday - Fridays from 7:00 AM – 4:00 PM, with flexibility for additional hours as needed.

Requirements

• Compensation is based off experience starting at $21.00.

Benefits

• 401(k) matching.
• Dental insurance.
• Employee assistance program.
• Employee discount.
• Health insurance.
• Health savings account.
• Life insurance.
• Paid time off.
• Referral program.
• Tuition reimbursement.
• Vision insurance.