[Hiring] Customer Service Representative @Kim Orthodontics LLC

Role Description

Kim Orthodontics LLC is seeking an enthusiastic and detail-oriented Customer Service Representative to join our dedicated team. In this vital role, you will be the first point of contact for our patients, so exceptional communication skills and a friendly demeanor are essential. You will work closely with our orthodontic team to ensure a smooth and welcoming experience for patients from the moment they contact us.

• Answer patient inquiries
• Schedule appointments
• Manage patient records while maintaining confidentiality and professionalism
• Assist in educating patients about our services and treatment options
• Contribute to an overall positive experience in our practice

We pride ourselves on fostering a collaborative and supportive working environment where every team member's contribution is valued. If you are looking for a rewarding opportunity to make a difference in people's lives while working in a fulfilling job, we encourage you to apply today and be part of the Kim Orthodontics family!

Available Shifts

• Shift 1: Tues, Wed, Thurs, Fri from 2:00 AM to 12:00 PM
• Shift 2: Thurs, Fri, Sat, Sun from 2:00 AM to 12:00 PM

Compensation

$6 per hour

Location

Homebased

Responsibilities

• Answer the phone
• Schedule appointments
• Correspond with patients via phone, text message, and email
• Answer treatment-related questions
• Ensure all appointment openings have been filled
• Ensure all metrics are achieved on a daily, weekly, and monthly basis

Qualifications

• Minimum of 2 years call center experience
• Fluent in English with no accent
• Pleasant-sounding and easy to understand on the phone
• High proficiency in reading and writing in English
• Able to type quickly and accurately (50 wpm or greater)
• Able to work at consistently high levels without mistakes
• Good grasp of computers and technology
• Sales experience would be helpful
• Please elaborate if you have any previous experience with orthodontics, braces, or Invisalign